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Standard Business Event Of Sales Order Line Cancellation Is Not Getting Triggered (Doc ID 2967882.1)

Last updated on AUGUST 15, 2023

Applies to:

Oracle Order Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Standard Business Event (oracle.apps.ont.oi.xml_int.status) is not getting triggered, while cancelling Order line.

EXPECTED BEHAVIOR

Business Event should get fired.

STEPS
The issue can be reproduced at will with the following steps:

  1. Navigate to OM Super User Responsibility
  2. Create a Processing Constraint with the operation of Cancel and User Action 'Raise Integration Event' with validation Template as 'Scheduled'.
  3. Go to Sales Order form, enter or query an existing order (in Booked status)
  4. Cancel an Order Line

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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