Order Staying 'Pending Internal Approval' When Order Amount is Changed After Booking And Before Approval
(Doc ID 2967993.1)
Last updated on OCTOBER 02, 2023
Applies to:Oracle Order Management - Version 12.2.10 and later
Information in this document applies to any platform.
"First Responder Wins" is not working as it should. Order is staying pending Internal Approval when Order amount is changed. The amount change happens after booking, but before approval.
"First Responder Wins" should work after approved by one user regardless if amount is changed or not. The only workaround is that all approvers in the group need to approve
The issue can be reproduced at will with the following steps:
1) Create AME setup where approval is needed based on Ordered Amount > 10000
2) Create a new order with item AS54888 and quantity 10.
3) Try to book the order, and based on AME approval setup above, order header will go ahead for AME approval
4) Change the quantity of order line with item AS54888 to quantity 1. This invalidates the approval, as the Ordered amount is less than 10000
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