RMA's Stuck In Booked Status with Return for Credit with Receipt Return Receiving Line Workflow in ERROR #STUCK R_RMA_FOR_CREDIT_WH_SHIPMENT RMA_RECEIVING_SUB
(Doc ID 2968611.1)
Last updated on SEPTEMBER 21, 2023
Applies to:
Oracle Order Management - Version 12.2.9 and laterInformation in this document applies to any platform.
Symptoms
RMA's are stuck in a Booked status with the following line workflow error:
Line Flow - Return for Credit with Receipt Return Receiving - Line ERROR
#STUCK R_RMA_FOR_CREDIT_WH_SHIPMENT RMA_RECEIVING_SUB
STEPS
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer
3. Query the Order in Booked status and do Action Progress
4. Receive Error : Line Flow - Return for Credit with Receipt Return Receiving - Line ERROR
#STUCK R_RMA_FOR_CREDIT_WH_SHIPMENT RMA_RECEIVING_SUB
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |