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RMA's Stuck In Booked Status with Return for Credit with Receipt Return Receiving Line Workflow in ERROR #STUCK R_RMA_FOR_CREDIT_WH_SHIPMENT RMA_RECEIVING_SUB (Doc ID 2968611.1)

Last updated on SEPTEMBER 21, 2023

Applies to:

Oracle Order Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

RMA's are stuck in a Booked status with the following line workflow error:


Line Flow - Return for Credit with Receipt Return Receiving - Line ERROR
#STUCK R_RMA_FOR_CREDIT_WH_SHIPMENT RMA_RECEIVING_SUB
 

STEPS
The issue can be reproduced at will with the following steps:

1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer
3. Query the Order in Booked status and do Action Progress
4. Receive Error : Line Flow - Return for Credit with Receipt Return Receiving - Line ERROR
#STUCK R_RMA_FOR_CREDIT_WH_SHIPMENT RMA_RECEIVING_SUB

Note: Retry Activities in Error program does not resolve the issue

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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