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REVREC: Revenue Recognition Will Not Process A Credit Memo After It Has Been Moved From Applied To On-Account (Doc ID 2971354.1)

Last updated on AUGUST 30, 2023

Applies to:

Oracle Receivables - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Revenue Recognition will not process a Credit Memo after it has been moved from applied to on-account.

Unposted Items Report displays the Credit Memo with ' * ' in the credit amount column and message:

     * The revenue distributions for this transaction have not been generated by the Revenue Recognition program.'

STEPS
-------
Responsibility: Receivables Manager
Navigation: Transactions > Transactions Summary
1. Query the credit memo
2. Uncheck the 'apply' button against the invoice to make the credit memo on-account
3. Run Revenue Recognition, the Credit Memo will not process

Cause

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In this Document
Symptoms
Cause
Solution
References


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