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G-invoicing - Cannot Cancel the IGT Order After Manually Returning the Prepayment (Doc ID 2971472.1)

Last updated on SEPTEMBER 01, 2023

Applies to:

Oracle Purchasing - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, G-Invoicing

G-Invoicing - Non-CLM - System does not allow to cancel or reduce the quantity/amount ordered on the IGT order to the quantity/amount that has been billed.

ERROR:
--------------
Change request cannot be initiated for this requisition since none of the associated purchase orders are eligible for change.


Steps to Reproduce:
  1. In Purchasing, US Federal responsibility > Requisitions
  2. IGT requisition is created for quantity of 10.
  3. IGT Order created from the requisition - quantity is 10
  4. G-Invoice for quantity of 5
  5. Attempt to cancel the remaining 5 on the IGT order - Cancel is not possible
  6. Attempt the change order on the IGT requisition to reduce the quantity to 5 - from requisition summary
  7. Error message above appears

Cause

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In this Document
Symptoms
Cause
Solution
References


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