Cannot Drop LPN. Get Error: WMS_TD_PICK_DROP_FAIL Error in TXN Manager (Doc ID 297245.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Shipping Execution - Version 11.5.9 to 11.5.10.2 [Release 11.5 to 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 28-Jul-2014***

Telenet window
Mobile Applications


Symptoms

You are trying to drop LPN's using Mobile Apps and receive the following error in the Telenet window:

WMS_TD_PICK_DROP_FAIL Error in TXN Manager :Transaction Processor error
Error: The delivery line 168886 could not be packed into the container 13100076 because the grouping attributes did not match.
Error: The inventory item is either invalid or has not been defined in the specified organization.
Also, the Inventory debug file has the following:
[02-FEB-05 11:22:31] INV_TRX_MGR: *** Execed.. finalize Pick Confirm..
[02-FEB-05 11:22:31] INV_TRX_MGR: ***Error. from finalize_pick_confirm!!:null
[02-FEB-05 11:22:31] INV_LPN_TRX_PUB: ERROR : Code-29532,Msg:ORA-29532: Java call terminated by uncaught Java exception: java.lang.NoSuchFieldError: Error detect
[02-FEB-05 11:22:31] INV_LPN_TRX_PUB: 1:Error: The delivery line 168886 could not be packed into the container 13100076 because the grouping attributes did not match.
[02-FEB-05 11:22:31] INV_LPN_TRX_PUB: 2:Error: The inventory item is either invalid or has not been defined in the specified organization.
[02-FEB-05 11:22:31] INV_LPN_TRX_PUB: no record found in mmtt
[02-FEB-05 11:22:31] INV_LPN_TRX_PUB: Exiting PROCESS_LPN_TRX with exception from_mti= trx_hdr_id=3459348
[02-FEB-05 11:22:31] WMS_Task_Dispatch_Gen: pick_drop: After Calling txn proc
[02-FEB-05 11:22:31] WMS_Task_Dispatch_Gen: pick_drop: Txn proc ret-1
[02-FEB-05 11:22:31] WMS_Task_Dispatch_Gen: pick_drop: Unexpected Error in pick_drop API: User-Defined Exception
[02-FEB-05 11:25:51] WMS_DEVICE_INTEGRATION_PVT: ******* Device Request *********
[02-FEB-05 11:25:51] WMS_DEVICE_INTEGRATION_PVT: busev=53,callctx=U,task=3455945,org=,sub=,loc=, p_request_id=0
[02-FEB-05 11:25:51] WMS_DEVICE_INTEGRATION_PVT: Error: p_request_id is not valid for Task Complete/skip/cancel
[02-FEB-05 11:25:51] WMS_DEVICE_INTEGRATION_PVT: Error: G_EXC_ERR

The error only occurs for old orders. New orders process successfully.
It also only occurs in one organization. All other organizations are working correctly.

Steps:
Pick release a sales order.
Load all the tasks onto LPN's.
Navigation Path MOBILE > TASKS > CURRENT TASK
Attempt to DROP the LPNs.
After confirming the Drop Off location, click on DROP, and get error:
WMS_TD_PICK_DROP_FAIL: Error in Txn Manager. Transaction Processor error.

You have made changes to location for the Inventory Organization.

Cause

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