Customer Page: Address Line 1 Is Optional and Personalization Is Not Working for Account Create Contact Email Field (Doc ID 2972620.1)

Last updated on AUGUST 15, 2024

Applies to:

Symptoms

In Customer Page, under Account Communication tab, following two issues started appearing after applying patch 30996245:R12.AR.C when creating a new contact.

1. Address Line 1 field was optional.

2. Personalization did not work. Personalization was done to make the Email field mandatory, but when creating a new Account Contact, the system allows to save contact without email id. The system was expected to throw error.

The issue can be reproduced with the following steps:

        Responsibility: Receivables Manager
        Navigation: Customers > Create/Maintain Customers

1. Query up a Customer
2. Go to Account > Communication > Account Contacts > Create Contact
3. Issue 1 : Address Line 1 field is shown optional under 'Address' section
4. Issue 2 : Do not enter E-mail under 'Peron Information' and Save. User is able to save the contact without e-mail even though email id was made mandatory(through Personalization)

Changes

 Applied patch 30996245:R12.AR.C

Cause

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