My Oracle Support Banner

Oracle Install Base Logs Not Showing Meaningful Error Details For Transaction Type CSIRMAFL (Doc ID 2972901.1)

Last updated on NOVEMBER 15, 2024

Applies to:

Oracle Installed Base - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Oracle Install Base Logs not showing meaningful error details for transaction type CSIRMAFL

STEPS
-----------------------
1. Enable CSI profile options
2. (R)Oracle Installed Base Admin Responsibility
3. (N) Transaction errors Processing
4. Query on the Problematic order
5. Check the Processed flag and and save
6. Run the concurrent program 'Resubmit Interface Process' with the 'SELECTED' option.
7. In log file shows un-helpful error message 'User-Defined Exception'

Changes

This issue initially emerged after upgrading from version 12.1.3 to 12.2.10 . Previously, specific error messages were encountered 'Transaction Details are Mandatory for Cancellation / RMA Fulfillment', which later transitioned to "User-Defined Exception" errors post-upgrade.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.