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When Creating Notes For Customer In HTML Contact Center From Notes Infotile, HTML Tags Are Displayed With Created Notes (Doc ID 2973000.1)

Last updated on SEPTEMBER 13, 2023

Applies to:

Oracle Customer Support - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms


When creating Notes in the HTML Contact Center for a Customer, the Notes Infotile displays
notes entries alongwith html tags.

The issue can be reproduced at will with the following steps:
1. Customer Support (R)
2. Navigate to HTML Contact Center
3. Query for a Customer > Notes Infotile
4. Create Note and save
5. Now in the Infotile, under the Recent Notes it displays notes with html tags

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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