My Oracle Support Banner

Merged PARTY Is Not Deleted When 'Delete' Option Is Selected using Account Merge (Doc ID 297303.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Oracle Receivables - Version 11.5.9 to 11.5.10.3 [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.
REPORT:RAXMRG - Customer Merge
FORM:ARXCUMRG - Merge Customer

Symptoms

Merged customer is not completely 'deleted' after customer merge.

NAV Customers/Account Merge.
Select option: Delete After Merge.
Merge customer 'Merge 1' into customer 'Merge 2'.

Query customer:
NAV Customers/Standard
Basic tab
Enter Merged Customer Name with %-sign, for instance Mer%.
Click on Find.
Then you get a list:
Merge 1 -> party number, no customer number
Merge 2 -> party number, customer number

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.