Merged PARTY Is Not Deleted When 'Delete' Option Is Selected using Account Merge (Doc ID 297303.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version: 11.5.9
This problem can occur on any platform.
REPORT:RAXMRG - Customer Merge
FORM:ARXCUMRG - Merge Customer

Symptoms

Merged customer is not completely 'deleted' after customer merge.

NAV Customers/Account Merge.
Select option: Delete After Merge.
Merge customer 'Merge 1' into customer 'Merge 2'.

Query customer:
NAV Customers/Standard
Basic tab
Enter Merged Customer Name with %-sign, for instance Mer%.
Click on Find.
Then you get a list:
Merge 1 -> party number, no customer number
Merge 2 -> party number, customer number

Cause

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