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User Is Unable to E-Sign any completed class from Leaning Management Due to Error ORA-20215: An invalid approver has been encountered in ame_engine.fetchRuntimeGroup in Package EDR_PSIG_RULE Procedure PSIG_RULE (Doc ID 2973219.1)

Last updated on OCTOBER 23, 2023

Applies to:

Oracle Learning Management - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms


When attempting to Evaluate or Sign any completed classes, the following error occurs on Learner Home page:

ERROR
-----------------------

You have encountered an unexpected error. Please contact your System Administrator for assistance.

 

Java Error Stack:

## Detail 0 ##
oracle.apps.edr.framework.EresException: ORA-20002: 3825: Error '-20001 - ORA-20001: APP-FND-01934: ORA-20001: Approval engine for the transaction type oracle.apps.ota.learner.content has failed with following error: ORA-20215: An invalid approver has been encountered in ame_engine.fetchRuntimeGroup:OLM Self Approval Group. Please remove the invalid approver. Invalid approver originating system PER and originating system ID zzzzzz.. Change the approval setup and retry. in Package EDR_PSIG_RULE Procedure PSIG_RULE' encountered during execution of Rule function 'EDR_PSIG_RULE.PSIG_RULE' for event 'oracle.apps.ota.learner.content' with key 'yyyyyy:L:2023-08-2504:52:02.0:zzzzzz'.
ORA-06512: at "APPS.WF_EVENT", line 3038
ORA-06512: at "APPS.WF_EVENT", line 2250
ORA-06512: at "APPS.WF_EVENT", line 821
ORA-06512: at "APPS.WF_CORE", line 318
ORA-06512: at "APPS.WF_CORE", line 315
ORA-06512: at "APPS.WF_EVENT", line 742
ORA-06512: at "APPS.WF_EVENT", line 2144
ORA-06512: at "APPS.WF_EVENT", line 3024
ORA-06512: at "APPS.FND_WF_EVENT", line 126
ORA-06512: at "APPS.EDR_ERES_EVENT_PVT", line 1074
ORA-06512: at "APPS.EDR_UTILITIES", line 582
ORA-06512: at line 2




The issue can be reproduced at will with the following steps:

1. Using Learner Self-Service responsibility.

2. Navigate to Learner Home page > Enrollments section.

3. Click on Evaluate or Sign option for any completed trainings.

4. Get error.




Cause

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In this Document
Symptoms
Cause
Solution
References


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