Credit Hold Is Not Getting Applied For Some Customers

(Doc ID 297513.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Order Management - Version 11.5.9 to 11.5.10.3 [Release 11.5 to 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 07-Mar-2013***


Symptoms

Setup Credit Hold at Customer and Customer Bill To at the site level.
Go to the Sales Order screen.
Enter a Sales Order for the customer.
Sales Order is not being put on Credit Hold.
This is occurring for some customers; not all.

Steps:
-------------------

1.  Orders Organizer
2.  Query the Sales Order Number on the Main tab.
3.  Click on the Actions button.
4.  Click on the Additional Line Information or Additional Header Information
    (depending on if it is line or order hold).
5.  Click on the Holds tab

This will show the Hold Source history for the Sales Order Header and Lines.

Cause

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