Credit Hold Is Not Getting Applied For Some Customers (Doc ID 297513.1)

Symptoms

Setup Credit Hold at Customer and Customer Bill To at the site level.
Go to the Sales Order screen.
Enter a Sales Order for the customer.
Sales Order is not being put on Credit Hold.
This is occurring for some customers; not all.

Steps:
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1.  Orders Organizer
2.  Query the Sales Order Number on the Main tab.
3.  Click on the Actions button.
4.  Click on the Additional Line Information or Additional Header Information
    (depending on if it is line or order hold).
5.  Click on the Holds tab

This will show the Hold Source history for the Sales Order Header and Lines.

Cause