When Attempting To Run ( Demand Processor ) DSP schedule Receive Error :: Sales Order Is Neither Specified On Schedule Nor Setup At The Ship From/Ship To Terms Level Or Ship From/Customer Item Terms Level (Doc ID 2975612.1)

Last updated on NOVEMBER 06, 2023

Applies to:

Symptoms

When attempting to run ( Demand Processor ) DSP schedule, the following error occurs.

ERROR
Error :: Customer Item Number has invalid cross reference

Error :: Sales order is neither specified on schedule nor setup at the Ship From/Ship To Terms level or Ship From/Customer Item Terms level.


The issue can be reproduced at will with the following steps:
1. Login to Release Management as Release Management Responsibility
2. Navigate to Release Management Workbench > Tools > Submit Demand Processor
2. View Exceptions
3. Receive Error :: Customer Item Number has invalid cross reference

Changes

Cause

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