Unable To View Notes When Special Characters Exist
(Doc ID 2975709.1)
Last updated on FEBRUARY 09, 2024
Applies to:
Oracle Common Applications - Version 12.2.11 and laterOracle TeleSales - Version 12.2.11 and later
Information in this document applies to any platform.
Symptoms
Unable to View Notes when special character exists
STEPS
-----------------------
1) Navigate to Responsibility> Collections Agent>Collections
2) View by:Account
3) Query for account
4) Click on Notes tab, create a new note and use emoji, A proper emoji face that we use during chat or in slack)
5) Select the date range end date to SYSDATE and click display.
6) Notes grid is now blank and not populated.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |