WSH_NO_DATA_FOUND Error Occurs When Attempting to Cancel an Order Line in OEXOEORD

(Doc ID 297645.1)

Last updated on NOVEMBER 17, 2017

Applies to:

Oracle Order Management - Version 11.5.8 to 11.5.9 [Release 11.5.8 to 11.5]
Oracle Shipping Execution - Version 11.5.8 to 11.5.9 [Release 11.5.8 to 11.5]
Information in this document applies to any platform.
Oracle Shipping Delivery Based - Version: 11.5.8 to 11.5.8

Symptoms

This note applies only to release 11.5.9 and earlier releases of e-Business Suite, which are now in sustaining support.  The fixes in 11.5.9 should have been carried forward to 11.5.10.x and 12.x releases; so if this issue is encountered in one of these more recent releases, please log a new SR with Oracle Support.

When attempting to cancel the remaining quantity on a partially shipped split line by selecting action cancel and changing the order quantity in the sales order form, the following error is raised and is preventing cancellation:

 

Debug file showing the following failure..

In WSH_USA_ACTIONS_PVT.Update_Records
In WSH_USA_CATEGORIES_PVT.Check_Attributes
After calling WSH_INTERFACE.Process_Records E
Error in WSH_INTERFACE.Process_Records / Update_Inventory_Info
Returned from WSH_INTERFACE.Update_Shipping_Attributes E
Error : Error: WSH_NO_DATA_FOUND
leaving oe_msg_pub.add
Exiting OE_Delayed_Requests_Util.Update_Shipping

An example of this scenario is the following:

1.1 closed as a partial shipment
1.2 is awaiting shipping and no records exist in the WSH_DELIVERY_DETAILS

 

 

Cause

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