'ORA-20002: [WF_NO_USER]' Error While Registering as a Candidate or 'You cannot reset password for this user' when Attempting to Reset Password in ircEmpVisitor.jsp (External iRecruitment Page)
(Doc ID 2976862.1)
Last updated on NOVEMBER 21, 2023
Applies to:
Oracle iRecruitment - Version 12.2 and laterInformation in this document applies to any platform.
Symptoms
Scenario 1:
From the iRecruitment Applicant Visitor Page, after clicking register here and submitting the details the following error appears on the registration page:
Oracle error -20002: ORA-20002: [WF_NO_USER]
NAME=NAME@XXXXXXX.COM ORIG_ SYSTEM=NULL ORIG_SYSTEM_ID=NULL has been detected in FND_USER_RESP_GROUPS_APlINSERT_ASSIGNMENT.
Upon reviewing FND Logs the following error can be seen:
ORA-12728: invalid range in regular expression
Scenario 2:
External Candidate (Site Visitor) which click the e-mail link from the iRecruitment Forgot Password functionality and enter their details to reset their password, get the following error when clicks submit button:
Upon reviewing FND Logs the following error can be seen:
ORA-12728: invalid range in regular expression
Scenario 1 can be reproduced at will with the following steps:
1. Navigate to the iRecruitment External Applicant Page.
2. Click Register.
3. Enter Details.
4. Click Submit.
5. Get error.
Scenario 2 can be reproduced at will with the following steps:
1. Go to IrcEmpVisitor.jsp page (External iRecruitment Page).
2. Click Forgot Password > a link is sent to the owner's e-mail address.
3. Once the Link is clicked to Reset the Password the user enters their e-mail address and clicks submit.
4. Get error.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |