Error: You have encountered an unexpected error. Please contact your System Administrator When Attempting to Correct Page Access To Customer Main Business Purpose "Drawee" (Doc ID 2977177.1)

Last updated on OCTOBER 03, 2023

Applies to:

Symptoms

Trying to correct the information for a customer in the Business Purpose for a customer site. As of now, the main business purpose for the customer site is "Bill-to". Users need to have this information changed to "Drawee".  However, when the flag is chosen, and the "Apply" or "Save" buttons are used, the information does not get saved and the following error occurs.:

Error:
You have encountered an unexpected error. Please contact your System Administrator

Steps to Reproduce:

Responsibility: Trading Community Manager
Navigation: Customers > Standard
Query using the Account Number: 76940791.
When finding the customer, click in the link with the account number.
After that, click on the details for the site 13744980
Now click on the “Business Purpose” tab.
Define the main purpose as “Drawee”.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.