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Approved Adjustments Still Show as Pending in ECC Receivables (Doc ID 2977379.1)

Last updated on MAY 20, 2024

Applies to:

Oracle Enterprise Command Center Framework - Version 12.2.4 to 12.2.12 [Release 12.2]
Information in this document applies to any platform.

Symptoms

The AR incremental load is not removing approved invoice adjustments from the 'Pending Adjustments tab for Receivables. Line adjustments are correctly removed, but not invoice adjustments.  The data is corrected when the full load is run.


Steps to Reproduce:

Responsibility: Receivables Manager
Navigation: Receivables Command Center

  1. Set adjustment approval limits to $1
  2. Create an 'Invoice' adjustment for an invoice.
  3. Create a 'Line' adjustment for a different invoice
  4. Run the incremental data load for AR.
  5. View in ECC, both adjustments show under Pending Adjustments
  6. Increase your approval limits, and approve both adjustments
  7. Run the incremental data load for AR.
  8. View in ECC, only the 'Line' adjustment is removed. The 'Invoice' adjustment still shows as Pending, even though it is approved.

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References


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