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EAM: Getting Error Page After Clicking The Update Icon On Work Request Page (Doc ID 2977698.1)

Last updated on OCTOBER 03, 2023

Applies to:

Oracle Enterprise Asset Management - Version 12.2.12 and later
Information in this document applies to any platform.

Symptoms

When attempting to click on the Work Request tab via eAM self service, the following error occurs.  This occurred after upgrading to EBS R12.2.12.

ERROR

You have encountered an unexpected error. Please contact your systems administrator for assistance.

Exception Details.  

oracle.apps.fnd.framework.OAException: java.lang.NullPointerException

	at oracle.apps.eam.workrequest.webui.RequestDetailsCO.processRequest(RequestDetailsCO.java:228)
	at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:673)
	at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
	at oracle.apps.fnd.framework.webui.beans.layout.OAHeaderBean.processRequest(OAHeaderBean.java:391)
	at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1116)
	at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1083)
	at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:732)
	at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
	at oracle.apps.fnd.framework.webui.beans.layout.OAStackLayoutBean.processRequest(OAStackLayoutBean.java:362)
	at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1116)
	at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1083)
	at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:732)
	at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
	at oracle.apps.fnd.framework.webui.beans.layout.OAStackLayoutBean.processRequest(OAStackLayoutBean.java:362)
	at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1116)
	at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1083)
	at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:732)
	at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
	at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1894)
	at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1588)
	at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1116)
	at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1083)
	at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:732)
	at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
	at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(Unknown Source)
	at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1116)
	at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1083)
	at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:732)
	at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
	at oracle.apps.fnd.framework.webui.OABodyHelper.processRequest(OABodyHelper.java:122)
	at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
	at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:3208)
	at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:2261)
	at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:593)
	at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:484)


STEPS

1. Maintenance: Home>Work Requests Tab
2. Click on Simple Search with Status = Open
3. A list of Open work requests returns.
4. Click on a update Icon or link.
5. The above error appears.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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