R12: OIE: When a Delegate Approves an Expense Report in the Expense Report Page, the Status Is Not Being Changed to Approved (Doc ID 2978330.1)

Last updated on NOVEMBER 29, 2023

Applies to:

Symptoms

When attempted to approve an Expense Report in Expense report page, Expense report status is not updated after approval by delegate.
The status of an expense report is not updated when the approval is being actioned by a delegate.
The actual manager created a vacation rule to have the team expenses approved during the vacation. The manager chosen as an approver was not from the same team, was a manager from another team.

The issue can be reproduced at will with the following steps:
   1. Navigate to an iExpenses responsibility
   2. Create an Expense Report and submit it
   3. The delegate manager approves the Expense Report
   4. The status of the Expense Report is still "Pending manager approval"

Changes

Cause

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