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Error ORA-06508 When Click Assignment Manager Icon From Create Service Request (Doc ID 297889.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Clicking on Assignment Manager icon for Owner field in header section of Service Request form
throws the error below :
ORA-06508: PL/SQL: could not find program unit being called in package JTF_TERR_SERVICE_PUB Procedure Get_WinningTerrMemebers Unexpeted execution error has occured in the Territory API. Program Error: There is an error in call to procedure GET_ASSIGN_SR_RESOURCES in API JTF_ASSIGN_PUB.GET_ASSIGN_RESOURCES

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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