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Getting ORA-4068 For CSM_UTIL_PKG When Creating Service Request (Doc ID 297968.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Create a Service Request by filling in all the required fields and then clicking the Save button. At that point the error message appears:

Error

CS_ServiceRequest_UTIL.call_internal_hook-ORA-4068:
existing state of packages has been discarded
ORA-4063: package body "APPS.CSM_UTIL_PKG" has errors
ORA-6508: PL/SQL: could not find program unit being called
ORA-6512: at "APPS.CSM_WF_PKG", line 973
ORA-4063: package body "APPS.CSM_UTIL_PKG" has errors
ORA-6508: PL/SQL: could not find program unit being called


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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