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R12:AP: When Run Create Accounting, Accounting Program Complete With Internal Error in the Log:” xla_ae_lines_pkg.AccountingReversal. ORA-01555: Snapshot Too Old: Rollback Segment Number XX With Name “_SYSSMU17_1286145785$” Too Small” (Doc ID 2982580.1)

Last updated on NOVEMBER 16, 2023

Applies to:

Oracle Payables - Version 12.1.0 and later
Information in this document applies to any platform.


Unable to account invoice either using the Payables Create Accounting program or attempting OnLine Accounting via the Invoice Workbench.

The Create accounting program log shows error "Internal Error", ORA-01555.  The OnLine Accounting attempt also raises "Internal Error".  See error detail below.


From the  application, the following  messages could be returned:

  1. Using Create Accounting concurrent request.

    1. Log into Oracle Applications using a Payables responsibility.
    2. Open the Standard Request Submission (SRS) screen
      (N) Other > Request > Run
    3. Select/Run the Create Accounting Program
    4. Invoice does not get accounted.
      Concurrent request log file shows the following Error:
      XLAACCUP: Accounting Program failed with error:

      An internal error occurred. Please inform your system administrator or support representative that:

      "An internal error has occurred in the program xla_ae_lines_pkg.AccountingReversal.
      ORA-01555: snapshot too old: rollback segment number XX with name "_SYSSMUXX_XXX $" too small"

  2. Attempting OnLine Accounting via the Invoice Workbench.
    1. Log into Oracle Applications using a Payables responsibility.
    2. Open the Invoice Workbench
      (N) Invoices > Entry > Invoice
    3. Query the Invoice to account
    4. Click on [Actions...1] button
    5. In the "Invoice Actions" popup window, select "Create Accounting" and click [OK]
    6. The following message pops up:
      Online Accounting could not be created for this transaction. Please inform your system administrator that the Create Account Program has encountered an internal error.

      Oracle forms locks up for a couple of hours and it is necessary to restart the program.


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