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iProcurement Export Stores Search Results Fails With Unexpected Error (PDF Empty) (Doc ID 2982990.1)

Last updated on OCTOBER 25, 2023

Applies to:

Oracle iProcurement - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

Version 12.2.10   iProcurement / OAF (Oracle Application Framework)

Export on iProcurement stores search results page fails.
For Excel format, an unexpected error is raised.
For PDF format, a PDF is created but empty.

Steps to reproduce:
 In iProcurement responsibility:
1. Go to iProcurement Home page
  - Do a search on Store
2. In search results region:
  - Click on the 3 dots and do Export -> Excel
3.A message appears showing that a file will be downloaded
  "Exporting Table Data:
     Information
       A file will be downloaded to your desktop"
4. After a few seconds, the error is displayed
   "Exporting Table Data:
      Error
        An unexpected error occurred while creating this document.
        Contact your administrator for further assistance. "

5. If PDF format is selected in step 2)
  - A PDF file is created but it’s empty:
  - PDF file opens with
  "This table shows all results of your search query:
  (empty) "

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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