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Submit Charges - ORA-00604 Error at Recursive SQL Level 1 CS_Charge_Create_Order_PVT Procedure Submit_Order (Doc ID 2983436.1)

Last updated on JANUARY 12, 2024

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When supplemental logging is enabled on the database, users are unable to submit charges due to the following error:

ERROR
------

Submit Order failed: CS_Charge_Create_Order_PVT.Submit_Order - ORA-00604: error occurred at recursive SQL level 1.
ORA-00604: error occurred at recursive SQL level 1 in Package CS_Charge_Create_Order_PVT Procedure Submit_Order
Unexpected Error occurred while submitting order: User-Defined Exception

******************

Error occurred in CS_CHG_WF_EVENT_PKG and below code.

 wf_event.raise(p_event_name => 'oracle.apps.cs.chg.Charges.submitted',
  p_event_key => l_event_key,
  p_parameters => l_param_list);

STEPS
--------

STEPS
------
Enable supplemental logging on the database.

1) (R) Service
2) (N) Service Requests > Create Service Requests
3) Create a Service Request
4) Select Charges Tab
5) Create a New Charge Line and Submit
6) Error Occurs

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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