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Customer Account Attachment Ending in .msg When Attempting to Download and Open Changes to .jsp File Format And Is Unreadable (Doc ID 2984000.1)

Last updated on NOVEMBER 02, 2023

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Issue with Customer Attachments for the file format .msg. Tried to download the .msg file but it was opened in different naming convention and format like "xyz.jsp". instead of ".msg" .
Tried to exclude some special characters in the file name and it opened as expected.

Steps:
1. Receivables Responsibility > Customers > Create/Maintain Customers > Update Account > Attachments
2. Attach a file of type ".msg".
3. Later try to open the ".msg" file from View Details
4. file tries to open in different name and format like "xyz.jsp"

Cause

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In this Document
Symptoms
Cause
Solution
References


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