Agent Count Mismatch Between Account And Agent Subtabs On Supervisor Tab In Email Center
(Doc ID 2986028.1)
Last updated on NOVEMBER 16, 2023
Applies to:
Oracle Email Center - Version 12.2.11 and laterInformation in this document applies to any platform.
Symptoms
The count of agents shows different values between Account and Agent subtabs on the Supervisor tab.
Steps
(R) Email Center Supervisor
(N) Supervisor/Agent/Summary
Counts are different from the Agents assigned in the Agents and Accounts Assignment page using the steps below:
(R)Email Center Administrator
(N)Administration/Email Accounts/Summary/Agents
Select an Email Account
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |