Agent Count Mismatch Between Account And Agent Subtabs On Supervisor Tab In Email Center (Doc ID 2986028.1)

Last updated on NOVEMBER 16, 2023

Applies to:

Oracle Email Center - Version 12.2.11 and later
Information in this document applies to any platform.

The count of agents shows different values between Account and Agent subtabs on the Supervisor tab.

Steps
(R) Email Center Supervisor
(N) Supervisor/Agent/Summary

Counts are different from the Agents assigned in the Agents and Accounts Assignment page using the steps below:

(R)Email Center Administrator
(N)Administration/Email Accounts/Summary/Agents

Select an Email Account

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In this Document

Symptoms

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