G-Invoicing: Seller Facilitated Orders With Large Amount of Lines and Schedules Failing Spawn All Processes and Has Error in Log: 'Server returned responseCode: 500 and responseMessage: Internal Server Error' (Doc ID 2986826.1)

Last updated on NOVEMBER 14, 2023

Applies to:

Symptoms

For large SFO (Seller Facilitated Order) created with large amount of lines and schedules, the Push Program systematically submitted not submitting all the programs (Intragovernmental Orders Interface Program - SERVICING_AGENCY, PUSH, CREATE_ORDER).  The program completes as normal but it is not spawning all the programs and log shows error:

Order number field shows blank in UFMS (Unified Financial Management System) but this has been successfully populated on Treasury G-Invoicing.

Reproduce By Steps
 
1.    Create SFO order with large amount of lines and schedules
2.    Create an agreement
3.    Create a project and t asks and link top task to POBG (Performance Obligations)
4.    Approve agreement
5.    Execute ECC (Enterprise Command Center) Load
6.    System Submits Push Program automatically (Intragovernmental Orders Interface Program - SERVICING_AGENCY, PUSH, CREATE_ORDER) program completing
        normal but it is not spawning all the programs and log shows the error        
7.    Order number field shows blank in UFMS but they have been successfully populated on Treasury g-invoicing.

Changes

Cause

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