Unable To Create A Credit Memo: "An unexpected error has occurred. Please contact your system administrator" (Doc ID 2986843.1)

Last updated on DECEMBER 29, 2023

Applies to:

Symptoms

Receiving the error "An unexpected error has occurred. Please contact your system administrator" when creating a Credit Transaction in Account Receivables Responsibility.
Menu Transactions - Transactions
Query the invoice to be credited.
Click on Actions > Credit
Fill the required fields
On Credit Allocation Dropbox list, choose "Lines and Tax".
Fill 100% to Line and Tax Credit Memo field.
Click on Save.
The error will appear.

The FND Log shows the following error message:

jl_zz_tax.calculate_latin_tax()+
calculate_latin_tax: -P- Tax category passed:
calculate_latin_tax: -P- Tax rate passed: -12
calculate_latin_tax: -P- Rule Id:
calculate_latin_tax: -P- Tax base rate passed:
calculate_latin_tax: -P- Tax base amount passed:
calculate_latin_tax: -P- Tax amount passed:
calculate_latin_tax: -P- Tax group passed: 11503
calculate_latin_tax: -P- Transaction Type: 2279
calculate_latin_tax: -P- Inventory Item Id: 624654
calculate_latin_tax: -P- Memo Line Id:
calculate_latin_tax: -P- Ship To Cust Id: 51571
calculate_latin_tax: -P- Bill To Cust Id: 51571
calculate_latin_tax: -P- Application: AR
calculate_latin_tax: -P- Ship From Warehouse Id: 3383
calculate_latin_tax: -P- Fiscal Classification Code: 84099114
calculate_latin_tax: -P- Warehouse Location Id: 707408
calculate_latin_tax: -P- Location Structure Id: 50686
calculate_latin_tax: -P- Location Segment Number: 2
calculate_latin_tax: -P- Entered Amount: -35093.88
calculate_latin_tax: -P- Trx Nature:
calculate_latin_tax: -P- Trx Nature Class: COMERCIALIZACAO
-P- Trx date: 31-07-2023
calculate_latin_tax: -P- Rule Id:
calculate_latin_tax: -P- Ship to Site: 148920
calculate_latin_tax: -P- Bill to site: 148918
calculate_latin_tax: -P- Establishment Type:
calculate_latin_tax: -P- Contributor Type:
calculate_latin_tax: -P- Customer Trx Id: 13730198
calculate_latin_tax: -P- Customer Trx Line Id: 155869032
calculate_latin_tax: -P- Related customer Trx Id:
calculate_latin_tax: -P- Previous Customer Trx Id: 13692896
calculate_latin_tax: -P- Contributor Class: MONTADORAS
calculate_latin_tax: -P- Organization Class: INDUSTRIAL
calculate_latin_tax: -P- Set Of Books Id: 126
calculate_latin_tax: -P- Exchange Rate: 1
calculate_latin_tax: -P- Calculated Tax Amount:
calculate_latin_tax: EXCEPTION(NO_DATA_FOUND): jl_zz_tax.calculate_latin_tax
EXCEPTION(ERROR_FROM_FUNCTION): jl_zz_tax.calculate
ZX_API_PUB: ADD_MSG()+
ZX_API_PUB: ADD_MSG()-
JL_ZZ_TAX.calculate()- : tax_vendor_return_code 9
-20001: ORA-20001:

Cause

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