Cannot Update Ordered Item To Related Item On Booked Sales Order Line

(Doc ID 298796.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Order Management - Version 11.5.9 to 11.5.10.3 [Release 11.5 to 11.5.10]
Information in this document applies to any platform.


Symptoms

Have a booked Sales Order; want to add a line.

Enter Item 920012, which has a Related Item of type Substitute available.

Navigate to Related Items to select the Substitute Item, 920020, and receive the following error message:

"You are not allowed to update Inventory Item because line has been booked."

The Ordered Item appears to have changed in the form to 920020, but when the cursor is moved out of the field, continue to get the error message until the item is changed back to 920012.

Cause

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