G-Invoicing: What Is the Functionality for Receipt Application for Negative Performance Using FOB (Freight on Board) – Destination? (Doc ID 2990075.1)

Last updated on NOVEMBER 30, 2023

Applies to:

Goal

Negative performance receipt application for FOB = Destination initiated by the Servicing agency is leaving an open balance even though the reference performance was selected.
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For FOB = Destination where there is a delivery performance, the following should be the expected results:

- When a negative delivery performance is initiated by the Servicing agency, the user selects the previous delivery performance reference number when submitting the negative performance.

- When the negative delivery is accepted by the Requesting agency, which is pulled back by the Servicing agency, the negative performance should adjust the existing receipt and close out the balance on AR (Accounts Receivables).

However, none of those things happened. Instead, the receipt has a refund but the balance due is still open and the AR Invoices also have a balance.

What is the functionality?
 

Solution

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