How To Populate the Phone Number Field in Oracle Loans? (Doc ID 2990762.1)

Last updated on MAY 20, 2024

Applies to:

Oracle Loans - Version 12.1 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

When viewing a loan in the Loans Dashboard, the 'Phone' field in the header region is blank for all loans. How is this field populated?

Steps to Reproduce:

Responsibility: Loan Agent
Navigation: Loans Dashboard

Query and existing loan create a new loan.
The 'Phone' field displays in the header with the customer name, but is always blank.

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