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Concurrent Program Offer Backdated Adjustments Has Error 'Customer Information Is Required For Adjusting Earnings Against An Offer.' in Log (Doc ID 2994011.1)

Last updated on JANUARY 16, 2024

Applies to:

Oracle Trade Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

Applied Patch 35861678, ran concurrent program Offer Backdated Adjustments, and still received the error 'Customer Information is required for adjusting earnings against an offer.'

 

Error
Customer Information is required for adjusting earnings against an offer.

Steps
The issue can be reproduced at will with the following steps:
1. Apply patch 35861678
2. Navigate to Oracle Trade Management Administrator
3. Concurrent Requests > Run,  run concurrent program Backdated Offer Adjustment.
3. Error seen in concurrent request log file.



Changes

 Applied patch 35861678.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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