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Date Time Error On Creating Service Requests (Doc ID 299417.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Oracle Service - Version: 11.5.9
Oracle Field Service

Symptoms

Server and the Client Time zones are set to a particular timezone at site Level.

Enable Time zone Conversions is set to "Yes".
Responsibility: Customer Support or Field Service Manager

Navigation Path:

1. Customer Support(R) --> Service Request --> Create Service Request

2. Filed Service Manager (R) --> Field Service Dispatcher --> Service Request --> Create Service Request

Get an error "Timezone Support requires 9i Database,.."

You will get this error once you select the responsibility.

Cause

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