My Oracle Support Banner

Date Time Error On Creating Service Requests (Doc ID 299417.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.9 to [Release 11.5]
Information in this document applies to any platform.
Oracle Service - Version: 11.5.9
Oracle Field Service


Server and the Client Time zones are set to a particular timezone at site Level.

Enable Time zone Conversions is set to "Yes".
Responsibility: Customer Support or Field Service Manager

Navigation Path:

1. Customer Support(R) --> Service Request --> Create Service Request

2. Filed Service Manager (R) --> Field Service Dispatcher --> Service Request --> Create Service Request

Get an error "Timezone Support requires 9i Database,.."

You will get this error once you select the responsibility.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.