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Address Details Are Not Defaulting for the Firm When Creating a Bankruptcy (Doc ID 2996219.1)

Last updated on MAY 20, 2024

Applies to:

Oracle Advanced Collections - Version 12.1.3 to 12.2.13 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

When creating a bankruptcy and adding a Firm, the Firm's address is not defaulting into the bankruptcy form after selecting the Firm from the list of values.

Steps to Reproduce:

Responsibility: Collections Agent
Navigation: Collections

  1. Query a customer and enter a bankruptcy.
  2. Select a Firm from the list of values and note that the Firm details to not auto populate (address, city)

Cause

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In this Document
Symptoms
Cause
Solution

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