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When a Customer Contact Is Created the Error " Value for contact_point_purpose must be a value defined in lookup type CONTACT_POINT_PURPOSE" Is Reported. (Doc ID 2996943.1)

Last updated on JANUARY 15, 2024

Applies to:

Oracle Receivables - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

When a CONTACT is created the ERROR below is reported.

Value for contact_point_purpose must be a value defined in lookup type CONTACT_POINT_PURPOSE

The issue can be reproduced as follow:

    Responsibility: Receivables Manager
    Navigation: Customer > Create/Maintain Customers
    1. Query for Customer Account > Account Details > Communication.
    2. Create a 'Contact'.
    3. Go to 'Contact Roles' section.
    4. Role=BILL TO selected.
    5. After clicking on the Apply button, the ERROR is reported.   

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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