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Error When Try to Upload File on Content Server Due to Error "You have encountered an unexpected error" - NullPointerException (Doc ID 2997532.1)

Last updated on JANUARY 11, 2024

Applies to:

Oracle Learning Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

When try to upload any file into the content server, the following error is seen by the user in the application web page:

ERROR

------------------------

"You have encountered an unexpected error"

 

 

Error from the java error stack as below:

ERROR
-----------------------
## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.ota.admin.content.server.MaintainLOFolderAMImpl.getParentFolderId(MaintainLOFolderAMImpl.java:235)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:818)
at oracle.apps.ota.admin.content.webui.ViewLOFolderCO.processFormRequest(ViewLOFolderCO.java:224)



The issue can be reproduced at will with the following steps:

1. Using Oracle Learning Management Administrator responsibility.

2. Navigate to Catalog Administration page > Content tab.

3. Select a folder and click on Details option.

4. Click on Upload button.

5. Get error.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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