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11i Debrief Error: "Transaction Inventory Org is invalid" (Doc ID 299794.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Field Service - Version 11.5.9 to [Release 11.5]
Information in this document applies to any platform.
ConcurrentProgram:CSFUPDATE - CSF:Update Debrief Lines


Problem Statement

When submitting debrief lines across operating units (OU), inventory items do not create charges lines when the Debrief Update concurrent program is submitted, and the following error is generated:

Transaction Inventory Org is invalid

(In the example a service request is created in the Sweden OU and a Field Service Rep
from the Germany OU performs the debrief.)

1. Create a service request in one OU and assign to an engineer in another OU
2. The engineer performs a debrief and closes the assignment status in the debrief form.
3. The concurrent program is automatically invoked.
4. The inventory item gets the reported error -

Error message:

Service Billing Engine calling cs_charge_details_pub.Create_Charge_Details api ended with error.
(API_NAME=CS_Service_Billing_Engine_PVT: Create_Charges).
API Programming error (CS_CHARGE_DETAILS_PVT.Create_Charge_Details): &TEXT.
Error occurred: invalid Transaction Inventory Organization - (<org>).




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