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RMA Creation Fails For Some Lines With Error Item Validation Resulted in error(s) (Doc ID 2998234.1)

Last updated on JANUARY 18, 2024

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to create RMA against a closed order, all lines are not getting created.
the following error occurs.

ERROR
-----------------------
Item Validation Resulted in error(s).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to Order Management Super User Responsibility
2. Navigate to Orders, Returns> Sales Orders
3. Click on Actions > Copy
4. Change Order Type to required Return Order Type > Ok
5. Observe the error "Item Validation Resulted in error(s)."
6. Get the New Order Number, Query and Observe the lines that got created, and those that are missing

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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