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Google GMAIL Started Disabling Basic Authentication and Due to this Workflow Mailer Goes Down With Error "Unable to connect to the mail account. Check the host, user name, password and connection security" (Doc ID 2998860.1)

Last updated on JANUARY 19, 2024

Applies to:

Oracle Workflow - Version 12.2 to 12.2 [Release 12.2]
Information in this document applies to any platform.

Symptoms

Workflow Mailer is going down for customers that are using Google GMAIL cloud e-mail servers. Due to this issue, users cannot send e-mail notifications, This causes delays in approvals.

There is no change in the system(EBS) recently, Workflow Mailer was working and running, but suddenly mailer going down with below error

STEPS TO REPRODUCE

The issue can be reproduced at will with the following steps:
1. Start the Workflow Mailer.
2. Monitor the Workflow Mailer in Workflow Manager from OAM
3. Workflow Mailer goes down immediately

Changes

Please read this Google GMAIL blog

https://support.google.com/accounts/answer/6010255?hl=en

Starting in Fall of 2024, less secure apps, third-party apps, or devices that have you sign in with only your username and password will no longer be supported for Google Workspace accounts. For exact dates, visit Google Workspace Updates. To continue to use a specific app with your Google Account, you’ll need to use a more secure type of access that doesn’t share password data.. Learn how to use Sign in with Google.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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