My Oracle Support Banner

Contract Coverage Not Getting Applied In Service Request (Doc ID 2999045.1)

Last updated on JANUARY 19, 2024

Applies to:

Oracle Teleservice - Version 12.2.10 and later
Information in this document applies to any platform.


Contract Coverage Not Getting Applied for an item covered under a contract coverage while submitting charges on the Service Request

The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Service Responsibility
3. Navigate to Service Requests>Create Service Requests
4. Query for the Service Request and try to submit charges




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.