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G-Invoicing: Unable to Choose Parent Level Groups While Creating SFOs (Seller-Facilitated Orders) Error 'Servicing Group Name - Select a valid value' (Doc ID 2999443.1)

Last updated on JANUARY 24, 2024

Applies to:

Oracle Project Billing - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

The user is unable to choose parent level groups while creating SFOs (Seller-Facilitated Orders). GT&C's (General Terms and Conditions) are created with parent level groups and there are no subordinate groups chosen.

Error:
Servicing Group Name - Select a valid value


Steps to Reproduce:
----------------------
1. Open Projects Command Center dashboard
2. Browse to G-Invoicing tab.
3. Click Create Order against SFO GTC
4. In Create SFO page, using enter/choose TEST as Servicing Group Name & enter all mandatory values and click lines tab or click save.
 
Error saying Servicing Group Name - Select a valid value.
 
Order is stuck.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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