Service Request form: How To Disable 'Call Information' And 'Search Knowledge Base' Menu/Icon
(Doc ID 300142.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
(R) Customer Support
(N) Service Requests -> Create Service Requests
In Menu -> Tools1: there is a 'Call Information' option and the same as an icon on the Tool Bar.
How can that be disabled? Or rather, what is the function that is driving that menu?
In Menu -> Tools1: there is a 'Search Knowledgebase' option and the same as an icon on the Workbench Tab.
How can that be disabled?
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