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CSXSRISR: Unable To Automatically Assign Owner To Service Request (Doc ID 300152.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
CSXSRISR.fmb


Symptoms

When utilizing the Automatic Assignment of Service Request functionality, a committed Service Request does not successfully get assigned to a valid Individual or Group.
The following error occurs:

"No resources found. Please try again"

API Error:
(CS_ASSIGN_RESOURCE_PKG.Assign_ServiceRequest_Main)
    Unable to assign Service Request Individual Owner.
    Please check you territory setup or manually assign the Service Request.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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