CSXSRISR: Unable To Automatically Assign Owner To Service Request

(Doc ID 300152.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Teleservice - Version 11.5.10 to [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 18-Oct-2016***


When utilizing the Automatic Assignment of Service Request functionality a committed Service Request
does not successfully get assigned to a valid individual or group and the following error occurs:

"No resources found. Please try again"

API Error:
Unable to assign Service Request Individual Owner. Please check you
territory setup or manually assign the Service Request.


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