CSXSRISR: Unable To Automatically Assign Owner To Service Request
(Doc ID 300152.1)
Last updated on DECEMBER 09, 2020
Applies to:
Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]Information in this document applies to any platform.
CSXSRISR.fmb
Symptoms
When utilizing the Automatic Assignment of Service Request functionality, a committed Service Request does not successfully get assigned to a valid Individual or Group.
The following error occurs:
"No resources found. Please try again"
API Error:
(CS_ASSIGN_RESOURCE_PKG.Assign_ServiceRequest_Main)
Unable to assign Service Request Individual Owner.
Please check you territory setup or manually assign the Service Request.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |