Last updated on DECEMBER 15, 2016
Applies to:Oracle Teleservice - Version 11.5.10 to 18.104.22.168 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 18-Oct-2016***
When utilizing the Automatic Assignment of Service Request functionality a committed Service Request
does not successfully get assigned to a valid individual or group and the following error occurs:
"No resources found. Please try again"
Unable to assign Service Request Individual Owner. Please check you
territory setup or manually assign the Service Request.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms