CSXSRISR: Unable To Automatically Assign Owner To Service Request
(Doc ID 300152.1)
Last updated on JULY 05, 2020
Applies to:
Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]Information in this document applies to any platform.
CSXSRISR.fmb
Symptoms
When utilizing the Automatic Assignment of Service Request functionality, a committed Service Request does not successfully get assigned to a valid Individual or Group.
The following error occurs:
"No resources found. Please try again"
API Error:
(CS_ASSIGN_RESOURCE_PKG.Assign_ServiceRequest_Main)
Unable to assign Service Request Individual Owner.
Please check you territory setup or manually assign the Service Request.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |