CSXSRISR: Unable To Automatically Assign Owner To Service Request
Last updated on DECEMBER 15, 2016
Applies to:Oracle Teleservice - Version 11.5.10 to 188.8.131.52 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 18-Oct-2016***
When utilizing the Automatic Assignment of Service Request functionality a committed Service Request
does not successfully get assigned to a valid individual or group and the following error occurs:
"No resources found. Please try again"
Unable to assign Service Request Individual Owner. Please check you
territory setup or manually assign the Service Request.
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