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R12: AP: The Error Displayed When Creating Invoice 'Without a PO' Option Through iSupplier Portal: “unable to determine a unique requester / provide either the e-mail address or first and last name of your contact” (Doc ID 3001804.1)

Last updated on MARCH 25, 2024

Applies to:

Oracle Payables - Version 12.2.10 and later
Oracle iSupplier Portal - Version 12.2.10 and later
Information in this document applies to any platform.


While trying to create an invoice 'Without a PO' option through iSupplier portal, the following error is displayed even if the user is entering a valid Requester First Name and Requester Last Name or Requester Email (set up on the Supplier setup page - Contact Directory for that supplier.):

The customer contact information is missing, incorrect or we are unable to determine a unique requester. Please provide either the e-mail address or first and last name of your contact.

The issue can be reproduced at will with the following steps:

  1. Go to iSupplier Portal responsibility
  2. Click on Finance - Create Invoice: Without a PO
  3. Go
  4. Enter all relevant information including the requester information
  5. Click Next
  6. System gives the error message


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