My Oracle Support Banner

R12: AP: The Error Displayed When Creating Invoice 'Without a PO' Option Through iSupplier Portal: “unable to determine a unique requester / provide either the e-mail address or first and last name of your contact” (Doc ID 3001804.1)

Last updated on MARCH 25, 2024

Applies to:

Oracle Payables - Version 12.2.10 and later
Oracle iSupplier Portal - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms


While trying to create an invoice 'Without a PO' option through iSupplier portal, the following error is displayed even if the user is entering a valid Requester First Name and Requester Last Name or Requester Email (set up on the Supplier setup page - Contact Directory for that supplier.):


Error
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
The customer contact information is missing, incorrect or we are unable to determine a unique requester. Please provide either the e-mail address or first and last name of your contact.




The issue can be reproduced at will with the following steps:

  1. Go to iSupplier Portal responsibility
  2. Click on Finance - Create Invoice: Without a PO
  3. Go
  4. Enter all relevant information including the requester information
  5. Click Next
  6. System gives the error message

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.