Different Asset Group Is Shown In Work Order Forms And Work Order Oaf Pages For Same Work Order (Doc ID 3003755.1)

Last updated on FEBRUARY 12, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Different Asset Group Is Shown In Work Order Forms And Work Order Oaf Pages For Same Work Order

On Forms:-
Work Order = AAAA
Status = Released
Asset Number = CCCC
Asset Group = XXXX

On Self Service Pages:-
Work Order = AAAA
Status = Released
Asset Number = CCCC
Asset Group = YYYY

Asset Number CCCC is linked to Asset Group YYYY

Table EAM_WORK_ORDERS_V
Work Order AAAA is linked to Asset Group YYYY

EXPECTED BEHAVIOR
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Expect same asset group on the Work Order in forms and Self Service Pages


STEPS
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1.Login to Enterprise Asset Management responsibility
2. Work Orders > Work Orders > Query Problematic Work Order AAAA > View Asset Group XXXX
3. Assets > Asset Numbers > Asset Numbers > Asset Number CCCC > Asset Group YYYY
4. Login to Maintenance Super User responsibility
5. Work Orders > Query Problematic Work Order AAAA > View Asset Group YYYY

Cause

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