My Oracle Support Banner

Form Header Area Field Labels Are Enhanced in a Grey Background Box (Doc ID 300545.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Care - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Oracle Teleservice - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.


The Contact Center (CSCCCCRC) form header shows field labels in a grey background box.
Same is seen also in Service Request (CSXSRISR) form, but not in other Service / Customer Care forms, or other eBusiness Suite Applications.

Issue occurs only in form header area, not in the tabs.
The grey background on the labels is present only on folder regions of forms.
The non-folder regions of the forms do not have this problem.





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.