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Form Header Area Field Labels Are Enhanced in a Grey Background Box (Doc ID 300545.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Care - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Oracle Teleservice - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

The Contact Center (CSCCCCRC) form header shows field labels in a grey background box.
Same is seen also in Service Request (CSXSRISR) form, but not in other Service / Customer Care forms, or other eBusiness Suite Applications.

Issue occurs only in form header area, not in the tabs.
The grey background on the labels is present only on folder regions of forms.
The non-folder regions of the forms do not have this problem.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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