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Assignment Manager shows Intelligent and Windows To Promise modes as disabled (Doc ID 300658.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Teleservice - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Oracle Field Service - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Oracle Scheduler - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

Intelligent and Windows to Promise scheduling options are disabled in the assignment manager or scheduling advice windows when trying to find an assignee for a task. This happens when opening the assignment manager / scheduler window from the Service Request form or Dispatch Center

Changes

Applied a patch that included newer versions of the above forms (e.g. patch 4097662: RESOURCE AVAILABLE CHECKBOX DISREGARDED FOR ASSISTED SCHEDULE ADVICE)

Cause

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