Assignment Manager shows Intelligent and Windows To Promise modes as disabled
Last updated on MAY 02, 2018
Applies to:
Oracle Teleservice - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]Oracle Field Service - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Oracle Scheduler - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 10-Jan-2012***
Symptoms
Intelligent and Windows to Promise scheduling options are disabled in the assignment manager or scheduling advice windows when trying to find an assignee for a task. This happens when opening the assignment manager / scheduler window from the Service Request form or Dispatch Center
Changes
Applied a patch that included newer versions of the above forms (e.g. patch 4097662: RESOURCE AVAILABLE CHECKBOX DISREGARDED FOR ASSISTED SCHEDULE ADVICE)
Cause
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