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Assignment Manager shows Intelligent and Windows To Promise modes as disabled (Doc ID 300658.1)

Last updated on MAY 02, 2018

Applies to:

Oracle Teleservice - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Oracle Field Service - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Oracle Scheduler - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 10-Jan-2012***


Symptoms

Intelligent and Windows to Promise scheduling options are disabled in the assignment manager or scheduling advice windows when trying to find an assignee for a task. This happens when opening the assignment manager / scheduler window from the Service Request form or Dispatch Center

Changes

Applied a patch that included newer versions of the above forms (e.g. patch 4097662: RESOURCE AVAILABLE CHECKBOX DISREGARDED FOR ASSISTED SCHEDULE ADVICE)

Cause

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