Last updated on SEPTEMBER 06, 2016
Applies to:
Oracle Teleservice - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]Oracle Field Service - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Oracle Scheduler - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 10-Jan-2012***
Symptoms
Intelligent and Windows to Promise scheduling options are disabled in the assignment manager or scheduling advice windows when trying to find an assignee for a task. This happens when opening the assignment manager / scheduler window from the Service Request form or Dispatch Center
Changes
Applied a patch that included newer versions of the above forms (e.g. patch 4097662: RESOURCE AVAILABLE CHECKBOX DISREGARDED FOR ASSISTED SCHEDULE ADVICE)
Cause
Sign In with your My Oracle Support account |
|
Don't have a My Oracle Support account? Click to get started |
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms