My Oracle Support Banner

Escalation Notification not sent to the Escalation Territory Primary Contact when using BRM. (Doc ID 300991.1)

Last updated on JULY 21, 2020

Applies to:

Oracle CRM Technical Foundation - Version 11.5.8 to 12.2 [Release 11.5.8 to 12.2]
Oracle Teleservice - Version 11.5.8 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

You would like to send an Escalation Notification to the Escalation Territory Primary Contact using the Business Rule Monitor.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.