Escalation Notification not sent to the Escalation Territory Primary Contact when using BRM.
(Doc ID 300991.1)
Last updated on JULY 21, 2020
Applies to:Oracle CRM Technical Foundation - Version 11.5.8 to 12.2 [Release 11.5.8 to 12.2]
Oracle Teleservice - Version 11.5.8 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
You would like to send an Escalation Notification to the Escalation Territory Primary Contact using the Business Rule Monitor.
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