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Escalation Notification not sent to the Escalation Territory Primary Contact when using BRM. (Doc ID 300991.1)

Last updated on JULY 21, 2020

Applies to:

Oracle CRM Technical Foundation - Version 11.5.8 to 12.2 [Release 11.5.8 to 12.2]
Oracle Teleservice - Version 11.5.8 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.


You would like to send an Escalation Notification to the Escalation Territory Primary Contact using the Business Rule Monitor.




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