My Oracle Support Banner

Internal Sales Order - Cancel Pop-up Displayed Two Times (Doc ID 3010350.1)

Last updated on MARCH 18, 2024

Applies to:

Oracle Order Management - Version 12.2.11 and later
Information in this document applies to any platform.

Symptoms

When canceling an internal sales order the require reason form is displayed twice.
After providing the reason first time, the displayed message is:

Sales order Line and corresponding internal requisition line have been cancelled

 

After providing the reason for the 2nd time, the message that is displayed is:

Nothing can be cancelled on this line

 

Issue occurs when selecting more than 2 lines (cancellation reason is displayed twice).
It does not occurs when cancelling a single line.
It happens for internal orders only.

This worked fine in 12.2.3 application version

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.